Privacy Policy
Last updated: June 8, 2026
Patterson Insulation Ltd. respects your privacy and is committed to protecting any personal information you share with us through our website, forms, phone calls, emails, or other communication channels. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA.
By using our website or contacting Patterson Insulation Ltd., you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you:
Fill out a contact form or quote request form on our website
Contact us by phone, email, text message, or through another communication method
Request information about our insulation services
Book an estimate or consultation
Subscribe to updates, if available
Provide project details, photos, or other information related to your property
The information we may collect includes:
Your name
Email address
Phone number
Property address or service location
Project details or comments you provide
Photos or files you choose to submit
Any other information you voluntarily provide when contacting us
We may also collect general website usage information, such as pages visited, device type, browser type, and how users interact with our website.
2. How We Use Your Information
Patterson Insulation Ltd. may use your personal information to:
Respond to your questions or service requests
Provide estimates or quotes for insulation services
Schedule appointments, consultations, or project work
Communicate with you about your project
Improve our website, services, and customer experience
Send follow-up messages related to your inquiry or completed service
Maintain internal records for customer service, scheduling, and administrative purposes
Comply with legal, regulatory, or business obligations
We only collect information needed to provide our services and communicate with customers effectively.
3. Consent
By submitting your personal information through our website or providing it to us by phone, email, text, or another method, you consent to Patterson Insulation Ltd. collecting, using, and storing your information for the purposes outlined in this Privacy Policy.
You may withdraw your consent at any time by contacting us directly. Please note that withdrawing consent may affect our ability to provide certain services, respond to your request, or complete an active project.
4. Email and Other Communications
Patterson Insulation Ltd. may contact you by email, phone, text message, or another method you provided to respond to inquiries, provide quotes, schedule work, send updates, or follow up about our services.
If we send promotional or informational emails, you may unsubscribe at any time by using the unsubscribe link in the email, if available, or by contacting us directly.
5. Information Sharing
Patterson Insulation Ltd. does not sell or rent your personal information.
We may share your information only when reasonably necessary, such as with:
Team members or contractors involved in providing service
Administrative, scheduling, or customer management tools used by our business
Website, hosting, analytics, or technology providers that help us operate our website
Legal, regulatory, or insurance representatives when required by law or necessary to protect our business
Any third-party service providers we use are expected to handle personal information responsibly and only for the purposes required to support our business operations.
6. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
While we use appropriate safeguards, no method of online transmission, email communication, or electronic storage can be guaranteed to be completely secure. By using our website or communicating with us electronically, you understand and accept this risk.
7. Cookies, Analytics, and Website Tracking
Our website may use cookies, analytics tools, tracking pixels, or similar technologies to help us understand how visitors use our site and to improve the online experience.
These tools may collect non-personal information such as:
Pages visited
Time spent on the website
Device and browser information
General location data
Traffic sources
User interactions with forms, buttons, or pages
Cookies can usually be disabled through your browser settings. Some parts of the website may not function properly if cookies are turned off.
8. Advertising and Remarketing
Patterson Insulation Ltd. may use online advertising tools, such as Google Ads, Meta Ads, or other advertising platforms. These tools may use cookies, pixels, or similar technologies to show relevant ads, measure campaign performance, and improve marketing efforts.
You can manage ad preferences through your browser settings or through the advertising platform’s own privacy and ad settings.
9. Your Rights
You have the right to request access to the personal information we hold about you. You may also request corrections if your information is inaccurate, incomplete, or outdated.
To request access, correction, or deletion of your personal information, please contact Patterson Insulation Ltd. using the contact details listed on our website.
We may need to verify your identity before processing certain requests.
10. Third-Party Links
Our website may contain links to third-party websites, resources, suppliers, manufacturers, or other external pages. Patterson Insulation Ltd. is not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
11. Updates to This Privacy Policy
Patterson Insulation Ltd. may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or privacy obligations.
Any updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Patterson Insulation Ltd. through the contact information provided on our website.